Job Description
- Supervises reception area for proper flow & operations.
- Organize reception area to fulfill principal standards & requirements
- Monitor service advisors’ performance to meet set targets & objectives by Service Manager.
- Trains service advisors to apply customer care steps advised by Company & Principal.
- Suggests ideas & plans to enhance customer satisfaction level.
- Prepares & submits reports required by Service Manager taking into consideration deadlines.
- Follow & solve customers’ complaints escalated by service advisors.
Requirements
- Diploma Degree in IT/BA or any equivalent majority.
- 3~5 years experience in customer service (preferred with any Automotive Agency/Dealer).
- Excellent communication skills in English (additional Arabic language is preferred).
- Smart appearance
- High managing skills to drive employees’ engagement & motivation.
- Ability to work under pressure and handle multiple tasks.
Benefits
- Paid Annual Leave
- Medical Insurance
- Travel Ticket
- Family Status
T&C applied as per group policy
