Sofitel Al Hamra Beach Resort
Job Description
- To provide a courteous, professional, efficient and flexible service at all times, following the hotel Standards of Performance.
- To perform all duties and tasks when rotated or assigned to another Department as per Master Task List for that Department.
- To be fully conversant with all services and facilities offered by the hotel.
- To have a thorough understanding and knowledge of coffee.
- To provide high standard of quality and efficient / friendly service as per Standard Operational Procedures.
- To ensure that the surrounding area is kept clean and organized at all times.
- To handle guest enquiries in a courteous and efficient manner.
- To establish a rapport with guests maintaining good customer relationship.
- To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.
- To carry out any other reasonable duties as assigned by the Guest Experience Manager.
